Our Policies

Cancellation and No-Show Policy

At Florence Animal Hospital, we value your time and are committed to providing the best possible care
for your pet. To ensure we can serve all patients in a timely manner, we have the following cancellation
and no-show guidelines:

Cancellation Policy

Please call us at least 24 hours in advance if you need to cancel or reschedule.

If you call after business hours, please leave a voicemail.
Early cancellation allows us to offer care to another patient in need.

No-Show Policy

A no-show is a missed appointment without prior cancellation. Cancellation or rescheduling must be done at least 2 hours before the scheduled appointment time. 

Clients who no-show must prepay the exam fee when rescheduling.

✔ If the prepaid appointment is kept, the fee is applied to your invoice.
✔ If the prepaid appointment is missed, the fee is non-refundable.

After three no-shows, we may terminate our veterinary-client-patient relationship.

Our Commitment to You

We send multiple reminders via text and email to help you keep track of appointments.

Our relationship is built on mutual trust and respect.
These policies help us provide timely, quality care to all of our patients.

Thank you for helping us provide the best possible care for every pet.